Terms of Service

INTRODUCTION
You are welcome to Trovan! In these terms and conditions, "we," "us," and "our" refer to Trovan, the operator of this website and e-commerce platform. Through the Services, we provide you with access to curated shopping experiences, including all associated information, content, functionality, tools, merchandise, and offerings. Shopify is the platform technology partner that enables us to deliver the Services to you.
The terms and conditions set forth below, along with any other policies referenced herein (collectively, the "Terms of Service" or "Terms"), establish the rights and obligations you undertake when accessing or using the Services.
We strongly encourage you to review these Terms of Service in their entirety, as they contain significant provisions regarding your legal rights, including important disclaimers of warranty and caps on liability.
By accessing, browsing, or otherwise engaging with the Services, you consent to be bound by these Terms of Service and our Privacy Policy [LINK]. Should you disagree with any part of these Terms of Service or our Privacy Policy, you may not use the Services.

SECTION 1 - USER ELIGIBILITY AND ACCOUNT MANAGEMENT
By accepting these Terms of Service, you confirm that you have reached the age of majority in your jurisdiction, and you authorize any minor dependents under your care to use the Services on devices you own, operate, or control.
Access to the Services, whether through browsing our online storefront or purchasing products or services, may require you to supply information such as your email, billing details, payment method, and delivery address. You affirm that information supplied by you is truthful, current, and accurate, and that you possess all required authority to furnish such information.
You hold exclusive responsibility for protecting your account login credentials and managing all actions taken through your account. You are prohibited from transferring, selling, assigning, or granting your account rights to any third party.

SECTION 2 - PRODUCT REPRESENTATIONS
We have made reasonable efforts to ensure that all product and service depictions in our online stores are accurate and faithful representations. However, actual colors and product appearance may vary from what appears on your screen, depending on your device type, display settings, and device configuration.
We make no assurance that products or services you acquire will align with your expectations, nor that their appearance or quality will match the depictions, descriptions, or renderings shown in our online stores.
All product descriptions are subject to revision or withdrawal at our discretion and without advance notice. We retain the authority to halt sales of any product at any moment and may impose limits on product quantities offered to specific individuals, geographic areas, or jurisdictions as we determine appropriate.

SECTION 3 - PURCHASE ORDERS AND ACCEPTANCE
When you submit an order to us, you are extending an offer to buy. Trovan maintains the right to accept or reject your order in its sole discretion. Your order becomes binding only when Trovan formally confirms its acceptance. We must obtain and process your payment prior to order acceptance. Before you finalize your order submission, take time to review all order details carefully, as Trovan may be unable to accommodate cancellation requests once the order has been accepted. Should we decline your order, alter it, or cancel it, we will attempt to contact you using the email address, mailing address, and/or telephone number you gave at the time of order placement.
Any returns or exchanges are governed exclusively by our Refund Policy [LINK].
You represent and warrant that products you purchase are intended for your personal or household consumption and not for commercial purposes, wholesale distribution, or international export.

SECTION 4 - PRICING, PROMOTIONS, AND PAYMENT TERMS
Pricing, promotional offers, and discounts are subject to change without notice to you. The amount you are charged for any product or service reflects the current price as of the time your order is placed, which will be detailed in your order confirmation sent via email. Unless expressly indicated otherwise, listed prices exclude taxes, shipping fees, handling charges, and duties related to customs or imports.
Product pricing in our online stores may differ from pricing available through physical retail locations or other online retailers. Promotional campaigns conducted through the Services are sometimes offered under separate terms and conditions that are distinct from these Terms. In any situation where promotional terms conflict with these base Terms, the promotional terms will take precedence and control.
You commit to furnishing accurate, current, and complete information regarding your purchase, payment, and account details for all transactions conducted through our stores. You agree to promptly revise your account details and other information, such as your email address, credit card numbers, and expiration dates, to ensure we can process your purchase and reach you when necessary.
You represent and warrant that: (i) the credit card information you submit is accurate, correct, and complete; (ii) you are duly authorized to use the credit card for this purchase; (iii) your credit card company will honor the charges you incur; and (iv) you will pay all charges at the stated prices, plus applicable shipping and handling fees and any required taxes.

SECTION 5 - DELIVERY AND SHIPPING CONDITIONS
We assume no responsibility for delays in shipping or delivery. All estimated delivery times are approximations only and are not guaranteed to be accurate. We cannot be held responsible for delays caused by carrier services, customs procedures, or circumstances beyond our control. Upon transfer of products to the shipping carrier, ownership and all associated risks transfer to you.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS
The Services, encompassing all trademarks, brand names, text, visual elements, images, graphics, customer reviews, multimedia content, and all structural and organizational aspects thereof, are the exclusive property of Trovan, our affiliates, or our licensors, and are defended by U.S. and international laws covering patents, copyrights, and other intellectual property.
This Terms of Service grants you permission to use the Services for your individual, non-profit consumption only. You may not duplicate, distribute, alter, build upon, make publicly available, perform publicly, reissue, export, archive, or share any element of the Services without securing our prior written approval. These Terms do not grant you a license or entitlements under any patent, trademark, copyright, or intellectual property owned by Trovan, Shopify, or any other party, beyond what is explicitly stated. Improper use of the Services may infringe upon state and national intellectual property statutes. Trovan reserves all rights not expressly granted herein.
Trovan's corporate names, distinctive marks, product and service titles, designs, and taglines are proprietary marks belonging to Trovan or its affiliates and licensors. You are not permitted to employ these marks without receiving written authorization from Trovan. Shopify's corporate names, distinctive marks, product and service titles, designs, and taglines are registered marks of Shopify. Every other business name, mark, product designation, service name, design, and slogan accessible through the Services are the property of their respective proprietors.

SECTION 7 - THIRD-PARTY FEATURES AND RESOURCES
The Services may incorporate customer-facing features or resources provided by third parties, which we do not oversee, regulate, or take part in.
You understand and accept that we deliver these resources "in current form" and "in existing condition," with no guarantees, assurances, or specifications of any type and with no recommendations or endorsements. We bear no responsibility for any impacts, harms, or liabilities that result from your interaction with third-party features.
Any engagement with third-party features is undertaken entirely by your choice and at your own expense, and it is your responsibility to familiarize yourself with and accept the operating conditions established by the relevant third-party provider(s).
Going forward, we may introduce new capabilities and functionality through the Services (which may involve launching new features and resources). These new capabilities are incorporated into the Services and are subject to these Terms of Service.

SECTION 8 - EXTERNAL WEBSITES AND THIRD-PARTY CONTENT
The Services may contain links to and content from external websites maintained by other organizations (including any built-in functionality from third-party providers). We do not review, validate, or assess the substance or legitimacy of any third-party offerings or external sites you choose to access. When you choose to navigate away from the Services to access these resources or third-party platforms, you are doing so at your own risk and discretion.
We are not responsible for any injury, damage, or loss resulting from your visits to external sites, your transactions on those sites, or your use of products, services, information, or materials available on those sites. We recommend that you thoroughly review any third-party terms, policies, and procedures before entering into any business relationship. Any grievances, disputes, feedback, or inquiries regarding items or offerings from third parties should be sent directly to that third party.

SECTION 9 - SHOPIFY PARTNERSHIP CLAUSE
[NOTE TO MERCHANT: This provision accurately characterizes Shopify's role and relationship to your operations and must remain in place without alteration or deletion.]
Trovan operates through the Shopify infrastructure, which allows us to offer the Services. Nevertheless, all commercial transactions and purchases on our Store occur between you and Trovan directly. Through your use of the Services, you agree and acknowledge that Shopify bears no responsibility regarding any facet of transactions between you and Trovan, including any bodily injury, property damage, or financial loss from products and services acquired. You agree to completely and finally waive Shopify and any of Shopify's affiliated entities from any and all claims, damages, or legal responsibilities connected to or arising from your transactions with Trovan.

SECTION 10 - DATA PRIVACY AND INFORMATION HANDLING
Any personal data we gather via the Services is governed by our Privacy Policy, accessible here [LINK], and some personal information may additionally be subject to Shopify's Privacy Policy, which you can view here. By using the Services, you indicate your acknowledgment of having reviewed both privacy policies.
The Services are delivered through Shopify's hosting infrastructure, which means Shopify gathers and analyzes personal information regarding your interaction with and usage of the Services in order to supply and optimize the Services you receive. Information you submit to the Services will be sent to, received by, and distributed among Shopify and additional service providers, which may be based outside your country of residence, to enable us to deliver services. Refer to our privacy policy [LINK] for comprehensive information on how we, Shopify, and our service partners collect, use, and share your personal information.

SECTION 11 - USER FEEDBACK AND SUBMISSIONS
If you communicate, publish, forward, email, or otherwise deliver any suggestions, thoughts, recommendations, critiques, responses, proposals, concepts, or additional materials (together referred to as "Feedback"), you authorize us to retain an enduring, borderless, permissible, cost-free permission to apply, duplicate, revise, release, broadcast and exhibit your Feedback in any media for any objective, encompassing commercial applications. As an example, we may employ our rights via this permission to run, present, examine, strengthen, improve, and advance the Services and to satisfy our responsibilities and assert our entitlements pursuant to the Terms of Service.
You further represent and warrant that: (i) you have ownership or all necessary permissions for all Feedback provided; (ii) you have made clear any compensation or motivations connected with your Feedback submission; and (iii) your Feedback conforms to the Terms of Service. We have no duty (1) to keep your Feedback in secret; (2) to provide payment for your Feedback; or (3) to acknowledge your Feedback.
We retain the right, though are not obliged, to track, revise, or take down Feedback that we regard at our unrestricted discretion to be against the law, disrespectful, menacing, damaging to reputation, insulting, unsuitable, obscene or otherwise wrong or that breaks another person's intellectual property protections or the Terms of Service.
You confirm that your Feedback does not infringe the intellectual property, privacy, image, or other private or proprietary entitlements of any person. You additionally confirm that your Feedback contains no defamatory, forbidden, offensive, or unseemly material, and carries no computer malware or other destructive programs that may compromise the functionality of the Services or any allied platforms. You cannot employ a false email, misrepresent yourself, or trick anyone regarding the source of your Feedback. The precision and veracity of any Feedback is entirely your responsibility. We take on no liability for Feedback provided by you or any other user.

SECTION 12 - CORRECTIONS AND MODIFICATIONS
From time to time, our Services may include material containing spelling mistakes, factual mistakes, or missing information relating to item information, cost, marketing materials, special offers, item delivery expenses, shipping durations, or item availability. We retain the authority to fix any mistakes, factual mistakes, or missing material, and to alter, revise, or eliminate orders should any information be inaccurate, and we may do so at any time without advance notification (even after you have finalized and submitted your order).

SECTION 13 - RESTRICTED CONDUCT AND PROHIBITED ACTIVITIES
Your access and engagement with the Services must be for legal and authorized reasons. You must not directly or indirectly use or access the Services: (a) for purposes that are criminal or harmful in intent; (b) to breach any international, national, regional, or city legislation, guidelines, regulations, or ordinances; (c) to violate or infringe upon our proprietary or intellectual assets, or the proprietary or intellectual assets of third parties; (d) to bully, mistreat, mock, damage, shame, curse, demean, frighten, or otherwise cause harm to any of our personnel or any other human being; (e) to communicate deceptive or misrepresentative communications; (f) to obtain, transmit, distribute, retrieve, or make available any substance that conflicts with the Terms; (g) to issue or enable the distribution of unsolicited promotional material, unwanted communications, unwanted mail, spam emails, or comparable unrequested material; (h) to pose as a different person or organization or undertake to do so; or (i) to take part in activities that obstruct, prevent, or restrict others' usage of the Services, or that we judge in our discretion would be harmful to Trovan, Shopify, or community members, or could result in legal exposure.
You additionally commit to refraining from: (a) introducing or uploading malicious software, viruses, or comparable harmful programs that could compromise or degrade the Services; (b) replicating, mirroring, purchasing, commercializing, or exploiting any component of the Services; (c) recording or gathering information about individuals without authorization; (d) executing unsolicited mail operations, phishing attempts, farming, or deceitful actions against the Services; (e) deploying any crawler, bot program, data extraction software, automated systems, or computing mechanisms, machine learning agents (including autonomous AI), or any manual or mechanical means to gain access to the Services; or (f) altering, evading, or attempting to disable security systems, login safeguards, robot exclusion information, or alternative protective strategies we use to regulate access to the Services. We maintain the authority to suspend, deactivate, or remove your account at any instant, with or without prior notification, if we determine that you have contravened any component of these Terms.

SECTION 14 - AUTONOMOUS SOFTWARE AGENTS
14.1 The guidelines in this segment ("Agent Terms") apply if you incorporate, implement, authorize, or deploy an Agent to access, utilize, or communicate with any Services. "Agent" refers to any application or offering that carries out autonomous or partly autonomous functions on your behalf or at your command and that may operate from your technical device, without continuous human oversight.
14.2 An Agent may solely access, utilize, or interact with Services if, at all times, it properly discloses itself and adheres entirely to the requirements in section 14.4 below. Furthermore, an Agent cannot access, utilize, or interact with Services should we have instructed the Agent to desist from accessing, utilizing, or interacting with any offering.
14.3 We possess the authority to manage, including via technological systems, the degree to which any Agent can access, use, and communicate with Services.
14.4 Agents must: (i) in every HTTP/HTTPS message, disclose that the message originates from an Agent and supply the Agent's designation by adding the subsequent content within the message's user agent header: "Agent/[agent name]"; (ii) not hide or mask that interactions, use, or entry is by an Agent, such as by (a) replicating typical user conduct and engagement styles, or (b) answering or bypassing protection checks or methods designed to separate automated use from user activity, (iii) deliver accurate replies to inquiries or directives intended to establish if participation is coming from an individual or a computing device, (iv) not circumvent, elude, or prevent any mechanism designed to limit, impede, alter, or regulate whether and in what manner Agents gain entry to, engage with, or communicate with the Services.

SECTION 15 - AGREEMENT CLOSURE
We maintain discretion to terminate this agreement or your authorization to use the Services (or components thereof) without restriction at any point without advance notification, and you stay accountable for any and all payments owed up through and after the day of termination.
The provisions listed below shall continue to be in effect after any agreement termination: Intellectual Property, User Feedback and Submissions, Agreement Closure, No Warranties Given, Liability Restrictions, Hold Harmless Obligation, Divisibility, Relinquishment; Comprehensive Terms, Delegation, Controlling Statutes, Data Privacy, and those provisions that by their wording are designed to persist beyond termination.

SECTION 16 - WARRANTY DISCLAIMERS
The material accessible on or via the Services is furnished entirely for basic informational reasons. We do not affirm the rightness, comprehensiveness, or practical utility of this content. Any conclusions drawn from such information rest solely with you. We absolve ourselves of all liability and responsibility emerging from any conclusions you or any site visitor makes based on these resources, or from anything you or another person might be informed of.
EXCEPT TO THE EXTENT EXPRESSLY PROVIDED BY Trovan, THE SERVICES AND ALL MERCHANDISE PROVIDED VIA THE SERVICES ARE DELIVERED "PRESENTLY EXISTING" AND "WITH PRESENT FUNCTIONALITY" FOR YOUR ENGAGEMENT, WITH NO PLEDGES, REPRESENTATIONS, OR GUARANTEES OF ANY DESCRIPTION, WHETHER VERBALIZED OR IMPLIED, INCLUDING ALL UNDERLYING GUARANTEES OR ASSURANCES OF COMMERCIAL VIABILITY, MERCHANTABLE STANDARD, EFFECTIVENESS FOR A GIVEN APPLICATION, ROBUSTNESS, OWNERSHIP, AND ABSENCE OF INFRINGEMENT. WE PROVIDE NO ASSURANCE, GUARANTEES, OR REPRESENTATIONS THAT YOUR ENGAGEMENT WITH THE SERVICES WILL PROCEED SMOOTHLY, PROMPTLY, WITHOUT INTERRUPTION, SAFELY, OR ABSENT TECHNICAL ISSUES. THE AFOREMENTIONED DENIAL MAY NOT BE ENFORCEABLE IN YOUR JURISDICTION, AS CERTAIN REGIONS LIMIT OR PROHIBIT THE REJECTION OF IMPLIED OR ALTERNATIVE REPRESENTATIONS.

SECTION 17 - LIMITATIONS ON DAMAGES
UNDER ALL APPLICABLE CIRCUMSTANCES AND REGULATIONS, Trovan, OUR ASSOCIATES, BOARD MEMBERS, SUPERVISORS, WORKERS, PARTNERS, AGENTS, HIRED SERVICES, TECHNOLOGY COMPANIES, OR OWNERS, OR THOSE REPRESENTING SHOPIFY AND ITS AFFILIATES, WILL NOT BE HELD LIABLE FOR ANY PHYSICAL HARM, FINANCIAL HARM, ALLEGATIONS, OR ANY DIRECT, INDIRECT, SUBSIDIARY, DISCIPLINARY, EXCLUSIVE, OR RESULTING HARM OF ANY DESCRIPTION, INCLUDING, WITHOUT CONSTRAINT, UNREALIZED EARNINGS, FORGONE GAINS, LOST ASSETS, INFORMATION DESTRUCTION, REPLACEMENT EXPENSES, OR ANY MATCHING DAMAGES, REGARDLESS OF WHETHER THE LIABILITY COMES FROM AGREEMENT, NEGLIGENCE (INCLUDING NEGLIGENT ACTION), FULL LIABILITY OR SOMETHING ELSE, RESULTING FROM YOUR INTERACTION WITH ANY PORTION OF THE SERVICES OR ANY ITEMS OBTAINED VIA THE SERVICES, OR FOR ANY FURTHER DISPUTE RELATED TO YOUR INTERACTION WITH THE SERVICES OR ANY ITEM, ENCOMPASSING BUT NOT LIMITED TO, ANY ERRORS OR INCOMPLETENESS IN ANY SUBSTANCE, OR ANY REDUCTION OR DESTRUCTION THAT TRANSPIRES AS A RESULT OF YOUR ENGAGEMENT WITH THE SERVICES OR ANY SUBSTANCE (OR ITEM) SHOWN, DISTRIBUTED, OR SUPPLIED VIA THE SERVICES, WHETHER OR NOT WE WERE MADE COGNIZANT OF THE POSSIBILITY OF SUCH INJURY.

SECTION 18 - INDEMNITY OBLIGATIONS
You commit to shielding, protecting, and relieving Trovan, Shopify, and our associates, collaborators, administrators, supervisors, personnel, representatives, engaged providers, technology partners, and solution providers from any monetary damages, liabilities, or legal claims, including authorized professional charges, that a party asserts against them caused by or stemming from (1) your noncompliance with these Terms of Service or the records they make reference to, (2) your breach of any applicable rule or the entitlements of a third party, or (3) your access to and usage of the Services.
You will be given notification of any legal action subject to indemnity; however, your duties will not be cancelled if notification is late, unless you are substantially harmed. We reserve the authority to conduct and manage the legal battle and settlement of such legal action on your payment, such as engagement of attorneys, but we will not settle any legal action that imposes financial or material responsibilities on you without your authorization (not to be denied without just reason). You will cooperate in handling indemnified legal actions, encompassing furnishing pertinent information.

SECTION 19 - PARTIAL INVALIDITY
Should any component of these Terms of Service be judged to be prohibited, empty, or unable to be carried out in court, such component shall nonetheless be carried out to the furthest degree authorized by statutory law, and the prohibited component shall be excluded from these Terms of Service, such ruling shall not compromise the viability and applicability of all other remaining components.

SECTION 20 - DISCLAIMERS; FULL CONTRACT
Our inaction in employing or establishing any entitlement or obligation within these Terms of Service does not represent a dismissal of that entitlement or obligation.
These Terms of Service and every guideline, regulation, or directive we issue through this store or concerning the Services embodies the final and single contract and arrangement between you and Trovan and manages your usage of the Services, negating any prior or concurrent agreements, correspondences, and commitments, irrespective of their composition (whether oral, written, or otherwise), between you and us (such as, but not restricted to, any earlier copies of the Terms of Service).
Language that is unclear in these Terms of Service shall not be construed in a way that disfavors the party who created it.

SECTION 21 - TRANSFER OF RIGHTS
You are not permitted to pledge, convey, or assign this Contract or any of your entitlements or responsibilities herein without our prior written authorization, and any such action will be ineffective. We retain the authority to convey, hand over, or assign these Terms and our entitlements and responsibilities whenever we choose, without requesting authorization or providing notification to you.

SECTION 22 - APPLICABLE LAW AND JURISDICTION
These Terms of Service and every other arrangement in which we offer you Services shall be construed and understood in line with the regulations of the federal and applicable state or regional jurisdiction where Trovan maintains its central location. You and Trovan agree to the jurisdiction and authority of the judicial systems in these venues.

SECTION 23 - TITLES AND ORGANIZATION
The titles included in these agreements are supplied purely for organizational purposes and do not have a constraining consequence on or change the substance of these Terms.

SECTION 24 - MODIFICATIONS TO THESE TERMS
You are able to review the most up-to-date copy of the Terms of Service at any period on this site.
We reserve the option, exercisable at our complete judgment, to modify, amend, or alter portions or all of these Terms of Service by distributing changes through our web page. Monitoring our website regularly is your obligation to remain informed of alterations. We will alert you to material revisions to these Terms pursuant to relevant legislation, and such revisions shall become effective on the deadline mentioned in the notification. When you continue to use, visit, or otherwise access the Services after we publish modifications to these Terms of Service, you are agreeing to those modifications.

SECTION 25 - INQUIRY AND ASSISTANCE
Any concerns or inquiries related to these Terms of Service should be conveyed to us at contact@trovan.shop