Shipping Policy

Trovan offers complimentary shipping on all orders with secure, tracked delivery service. There is no purchase minimum.

Processing Your Order
Your order will be processed within 1–2 business days, Monday through Friday, with holidays excluded. Upon placing your order, you will be sent a confirmation message via email right away.

Delivery Timeframe
After your order ships, delivery typically occurs within 4–14 business days, depending on your destination. At the time of checkout, we provide estimated delivery windows; these are approximations and are not binding commitments.

How to Track Your Shipment
Once your order has shipped, we will send tracking information to your email address. Please note that tracking updates may take 2–3 business days to display after the package leaves our facility.

Modifying Orders and Addresses
Should you wish to update your delivery address or cancel your order, please reach out to contact@trovan.shop immediately. We are typically able to accommodate such requests before shipment; however, modifications cannot be made after an order has already been dispatched.

Problems with Delivery Address
We cannot be held liable for packages that are delayed or go missing as a result of inaccurate or incomplete address details supplied by you. Should your package be returned to us because of an address mistake, we will get in touch with you to coordinate a new shipment.

When Packages Are Delayed
Should your tracking information remain unchanged for 7 or more business days, please contact us so we may file a claim with the shipping carrier.

Damaged Items or Lost Shipments
In the event your package arrives in damaged condition or fails to arrive, reach out to us without delay at contact@trovan.shop and provide your order number (along with photographs if damage is involved). We will either send you a replacement item or process a full refund.