Privacy Policy

Trovan is dedicated to safeguarding your personal data and privacy in accordance with all applicable data protection legislation, including the UK GDPR and regulations relevant to your jurisdiction. The following document describes the categories of information we gather, our purposes for collection, and the control you retain over your data.

Information We Gather
Our collection of personal information includes:
• Full name, postal address, email address, and telephone contact
• Transaction records and communications with our customer service team
• Financial information, processed through secure third-party payment providers only — your complete card details are never retained or viewed by us
• Technical information including device identifiers, internet protocol addresses, and behavioral analytics

Purposes for Data Processing
We utilize your information to:
• Complete order transactions, arrange delivery, and communicate order status updates
• Deliver customer assistance and manage returns and refund procedures
• Enhance website functionality, refine product offerings, and optimize service delivery
• Deliver promotional material exclusively when you have provided prior consent (you retain the ability to opt out at any point)
• Detect and mitigate fraudulent activity and meet legal and regulatory obligations

Lawful Bases for Processing
Your data is processed on one or more of the following grounds: execution of our agreement with you (order fulfillment), pursuit of our legitimate business interests (store optimization and protection), your explicit consent (promotional communications), or statutory obligation.

Storage Duration
Personal information is maintained for the duration necessary to accomplish the stated purposes, generally corresponding to the period during which your account and transaction records must be preserved for accounting, tax compliance, and legal requirements.

Your Entitlements
You are entitled to:
• Obtain a complete copy of your personal information
• Request modification or removal of your personal information
• Refuse or limit specific processing activities
• Revoke any previously granted consent
• Submit a complaint to your relevant data protection regulator

Should you wish to assert any of these entitlements, please reach out to contact@trovan.shop — all inquiries receive a response within 30 days.

Browser Cookies
Our platform employs cookies to maintain site operations, measure usage patterns, and personalize your experience on our platform. Your browser settings permit management of cookie preferences; however, limiting certain cookies may impact site functionality.

Disclosure of Information
Your information is disclosed only to vetted third parties — including Shopify (our e-commerce platform), payment processors, usage measurement services, and logistics companies — exclusively as necessary for store operation and order completion. We do not engage in the sale or lease of personal data.

Data Protection Measures
We implement encryption protocols (SSL), fortified server infrastructure, and access limitations to ensure your information remains protected.

Protection of Minors
This platform is not designed for individuals younger than 16 years of age, and we do not intentionally solicit or retain information from this age group.

Updates to This Policy
Modifications to this document may occur periodically. Any such revisions will be published on this webpage accompanied by an updated date of effect.

Questions or Concerns
Should you have inquiries regarding data privacy, please contact contact@trovan.shop