Refund Policy

At Trovan, we recognize that your complete satisfaction drives our commitment to outstanding service. To demonstrate our confidence in our products and support your peace of mind, we have established a generous return and refund policy designed to make your purchasing experience as smooth and stress-free as possible.

Thirty-Day Return Eligibility

You may submit items for return up to thirty days following the date you receive your order. To qualify for a return, merchandise must remain unused and unaltered, retain its original protective packaging, and contain every included accessory and component in its original state.

Complimentary Return Shipping

Return shipping costs are fully covered by Trovan at no charge to you. To initiate a return, please reach out to our support team via email. Upon receipt of your request, we will promptly send you a prepaid shipping label along with detailed instructions for returning your item.

Items Excluded from Returns

The following categories of products cannot be returned:

  • Software and other electronically delivered materials
  • Prepaid gift certificates and vouchers
  • Personalized items or products manufactured per individual specifications

Refund Processing Timeline

Once we receive and inspect your returned merchandise, we will issue your refund within a period of ten business days. Your funds will be credited back to the original form of payment used during your initial transaction.

Addressing Delayed or Absent Refunds

Should your refund not appear in your account within the expected timeframe, we recommend the following steps:

  • Review your bank or payment account statements carefully to confirm the transaction has not posted
  • Verify with your financial institution or card issuer that the refund has not been delayed on their end
  • Get in touch with our customer service department if you continue to experience difficulties after taking these steps

Product Replacement for Defects

Should you receive merchandise that is defective or suffered damage during shipping, we will send you a replacement at no additional cost. To request a replacement, send an email to contact@trovan.shop including your order identification number and photographs clearly showing the damage or defect.